I was glad to see the Reader (scroll down to second story) writeup on the train snafu of a couple weeks ago. In addition to noting the sad state of CTA communications, it also points out that the media, by and large, ignores these kinds of disruptions unless they're spectacular.

The papers might think CTA service disruptions are too common and inconsequential to be newsworthy. They print what the CTA gives them, and the CTA has an interest in making these situations sound like no big deal. The CTA also has a left hand and a right hand that don't communicate well. That's another reason reporters should never make one phone call to the CTA and think the work is done.